Roles and Responsibilities
Ø Develop and implement methods to create, track, measure and communicate processes and systems.
Ø Monitor the process performance on day to day basis and define corrective & preventive actions & identify improvement opportunities.
Ø Develop visual and non-visual based SOPs for knowledge-sharing and process improvements.
Ø Develop Strong process Knowledge.
Ø Oversee the successful implementation of Projects assigned.
Ø Prepare reports and maintain records of work accomplishments and administrative information, as required. Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.
Ø Willingness to work in dynamic, high-growth environment and should be willing to work in night time in case of project requirements.
Ø Delegate and allocate responsibilities efficiently to manage projects end to end.
Ø Ability to identify strengths and weaknesses of team members and suitably make changes if required.
Desired Candidate Profile:
Ø Qualification: Bachelors or Master's
Ø Experience: 3-5 years, preferably in the BPO/KPO/ITES industry.
Ø Communication Skill: Good in English
Ø Rotational Shifts/Day Shifts
Ø Rotational Week Offs
Ø Age: 18 to 31
Ø Ability to manage multiple, concurrent projects and initiatives
Ø Outstanding verbal and written communication skills
Ø Excellent organizational skills with the ability to handle and prioritize multiple projects
Ø Self-starter. Must ask questions and learn new skills quickly on the job.
Ø Driven, team player that is motivated to take responsibility and ensure successful outcomes across activates
Ø Ability to work under tight deadlines with short turnarounds in a fast-paced working environment
|3 - 5 Years
|2 Lac To 2 Lac 50 Thousand P.A.
|ITES / BPO / KPO / LPO / Customer Service
|Other Bachelor Degree
|Ability to manage multiple concurrent projects and initiatives Excellent organizational skills with the ability to handle and prioritize multiple projects Good Personality Team Leader
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